Policy

• We currently book all appointments by phone. Please fill out a request form and we will call you as soon as we are able to book a therapist for your service.

• We require cc information to book your appointment.

• We will always confirm your therapist before booking. If you prefer a male or female therapist, please let us know. There will be a 50% fee charge if you cancel in person. 

• All cancellations must be submitted 12 hours before your appointment. Any cancellations after closing time the day before will be automatically charged.

• A 50% fee will automatically be applied for no-shows or same-day cancellations.

• Vouchers or gift certificates will be fully redeemed based on the appointment price for no-shows. 

• Please call us asap if you need to reschedule! Keep in mind that our therapists work by appointment, so a heads-up really helps keep communication! 

Prior to Your Appointment

• Please Arrive 20 minutes before your session. To fill out waivers, use the restroom, etc.

• Plan your trip ahead of time. for free parking use Waze 140 W. Wilson Ave Norfolk, Va 23510 (one-way street, parking right between hurrah players building and fence.)

• We ask that You don't use perfumes or lotions that will interact and take away from your massage.

• You may add on a sauna or float service after your appointment for 15% discount!

• Call us (757) 452-3939 if you have any questions!