Policy
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We currently book all appointments by phone. Please fill out a request form and we will call you as soon as we are able to book a therapist for your service.
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We require credit card information to book your appointment.
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We will always confirm your therapist before booking. If you prefer a male or female therapist, please let us know. There will be a 55% fee charge if you cancel in person.
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All cancellations must be submitted 12 hours before your appointment. Any cancellations after closing time the day before will be automatically charged.
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A 50% fee will automatically be applied for no-shows or same-day cancellations.
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Vouchers or gift certificates will be fully redeemed based on the appointment price for no-shows.
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Please call us asap if you need to reschedule! Keep in mind that our therapists work by appointment, so a heads-up really helps keep communication!
Updated April 9th,2023
Prior to Your Appointment
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Please Arrive 20 minutes before your session to fill out waivers, use the restroom, etc.
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Your session starts 5 minutes before the massage to give you privacy to undress in the room.
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Plan your trip ahead of time. for free parking use Waze 140 W. Wilson Ave Norfolk, Va 23510 (one-way street, parking right between hurrah players building and fence.)
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We ask that You don't use perfumes or lotions that will interact and take away from your massage.
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You may add on a sauna or float service after your appointment for 15% discount!
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Call us (757) 452-3939 if you have any questions!
CONTACT US
Float Norfolk is located inside
The Renova Center
129 West. Virginia Beach Blvd Norfolk, Va 23510